Return policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

 

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging
  • Returned items must have no visible signs of use

 

To initiate a return or exchange, please complete the following steps:

  1. Send and email to info@asanderus.com with subject: Return + Order ID, using your email address, initial order attachment and clear discription of returnal.
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided 

 

Additional Information:

  • After goods have returned in full and without damage you will receive 100% refund, or replacement product, or store credit
  • Any shipping fees the customer will need to pay
  • Any return restocking fees the customer will need to pay
  • All lost or damaged returns will not be refunded
  • For more information please send email to info@asanderus.com

Visit us and get inspired in our showroom

Our showroom is a Design Hub for interior designers offering them the platform in the oldest weaving factory in Belgium to advise customers for their specific interior textiles for wall, window covering, floor and upholstery combined with art, high end parket and luxury lighting.

Come and visit us
Asanderus showroom